Mume AI

Delete your account

Mume AI is operated by Muse Mesh Private Limited. You can delete your account at any time, from inside the app or by writing to us.

Delete it yourself, in the app

This is the fastest route and needs no help from us. It works the same way on Android, iOS and the web.

  1. Open Mume AI and sign in.
  2. Open Settings from the sidebar.
  3. Choose Delete Account.
  4. Confirm. You may be asked to sign in again first — this is a security check, so that only you can close your account.

The account is closed immediately and cannot be undone. Your data is then deleted within 30 days, as described below.

Straight away

  • Your sign-in is removed and you are signed out on every device. You can no longer log in to this account with that Google or Apple account. Signing in with it again later creates a new, empty account.
  • Your API keys stop working, notifications to your devices stop, scheduled agent runs are switched off, and the credentials of any services you connected (for example GitHub or Google) are removed.
  • Any remaining credit balance is forfeited. Credits are not refundable and cannot be transferred to another account.
  • Any active subscription must be cancelled separately, through Google Play or the App Store. Deleting your Mume AI account does not cancel a store subscription, and we cannot cancel it for you.

Nothing can be opened or used from the account after this point. We cannot restore it.

Within 30 days

We hold the account's data for 30 days for legal purposes, and then delete it automatically. That includes:

  • Your chats and messages, agent runs, projects and their files, and schedules.
  • Images, videos and audio you generated or uploaded, and attachments you sent.
  • Voices you cloned, which are also deleted at the provider that hosted them.
  • Your profile (name and photo), preferences, saved prompts, agents you created, devices you paired, your sign-in history, usage history and credit history.

Deleted files can stay in our storage provider's recovery area for up to 7 more days, and our server logs, which can include your account id, expire after 30 days. We keep no other backups.

What we keep, and why

  • A record that the email address had an account — the address, when the account was created, its final credit balance, and whether it had been disabled for abuse. This stops the same person being given free credit again, as our Privacy Policy describes. It has no end date.
  • Payment records — credit purchases and store subscription events, kept for accounting and tax as the law requires. Usage costs are kept for our own accounting with your account removed from them.
  • Content reports you made, for up to 2 years.
  • Feedback you gave on replies (thumbs up or down, with the conversation it was about), for up to 5 years.
  • The consent record for a cloned voice — that you confirmed you had the right to clone it, and when. No audio is kept. It has no end date.

If you cannot sign in

If you have lost access to the Google or Apple account you signed up with, you cannot use the in-app route. Email kushal@muse-mesh.com with the email address the account used. We may ask a question or two to confirm the account is yours before deleting it — we would rather be careful than delete the wrong person's account.

Questions

Write to kushal@muse-mesh.com. Our Privacy Policy explains what we collect and why, and our Terms cover the rest.